Our Company Policies & Guarantee

  • Our Satisfaction Guarantees

    We'll deliver a high quality reproduction of your image that arrives free from defects. Period. If you're not satisfied that your print quality is at least as good as the quality preview / instant proof, we'll reprint your image free of charge. If we can't satisfy you with our print quality, we'll give your money back.

    • Print Quality Guarantee

      If you have received a print where the quality does not match the quality preview on our website, we will re-print it free of charge. Contact us if you need a re-print.

      In most cases we will issue a reprint order immediately. However, we may ask you to return the print(s) in question if we feel we need to see them to verify the issue. In this case, we may, at our discretion choose to wait to issue reprints until we have received the original prints back from you.

      Note: If your image is of very poor quality or you try to print it bigger than is possible, our website will display a warning message, and require you to select an option waiving the quality guarantee if you wish to proceed and order the print anyway. In this case, there is no guarantee of print quality and no reprints or refunds will be issued under any circumstances.

    • Color Accuracy Guarantees & Limitations

      If your print has lines running through it, or the color is starkly different than the color in your image then the printer that generated your print may have been having technical difficulties, and we will re-print your image for free.

      If you perceive a subtle difference in color, please understand that color is subjective. The color may look slightly different on your monitor than it would on our monitors (due to monitor calibration). Further, a single print can also look different in white light vs. natural light, vs. yellow light. Because color is subjective, we do not re-print at our expense in cases where we cannot detect a notable visible difference between your print and the color of your digital image. If you feel that the color is notably and visibly off, you can send your print(s) back to us for evaluation. If we can detect the same difference we will re-print.

      If you feel your print qualifies for a re-print, or you would like us to evaluate it, please contact us.

    • Finishing Services Quality Guarantee

      We guarantee lamination, mounting, wrap mounting and gallery wrapped canvases to arrive free from defects. If you believe that there is a defect in your finishing services, please contact us. In the event of a defect, we will reprint your image(s) free of charge.

      In most cases we will issue a reprint order immediately. However, we may ask you to return the print(s) in question if we feel we need to see them to verify the issue. In this case, we may, at our discretion choose to wait to issue reprints until we have received the original prints back from you.

    • Damage During Shipping

      If your order arrives damaged, contact us right away. Do NOT throw away the shipping container. Use a digital camera, or camera phone to snap a few pictures of the damaged shipping container and prints.

      If your order was shipped via the U.S. Postal service, we do require you to return the order to your nearest post office (after contacting us). It is the only way we get reimbursed for damaged shipments.

      When you have sent us the pictures of the damage, and delivered your order to the nearest post office, we will issue a replacement of your damaged prints.

    • Order Turnaround Time Guarantees

      Standard Processing: Orders placed with standard processing (free) will process and ship within 3 business days. Most ship within 2 business days. This excludes mounting and canvas gallery wrapping services which require an additional 1-2 business days to process. If we fail to get your order printed and delivered to the carrier for shipping within these promised timelines, and you contact us before your order ships, we will upgrade your shipping to Express Mail (overnight) at our expense.

      Expedited processing: Orders that have been ugraded to Expedited Processing will process and ship within 1 business day. Orders placed before 10AM MST on a business day will print and ship the same day. This excludes mounting and canvas gallery wrapping services, which require an additional 1-2 business days to process. IF we fail to get your order printed and delivered to the carrier for shipping within these promised timelines and you contact us before your order ships, we will upgrade your shipping to Express Mail (overnight) at our expense. If you had already selected Express Mail, we will refund the expedited processing surcharge that was charged on your order.

    • Shipping Transit Time

      We do not guarantee the speed of shipment. Our guarantees on turnaround time extend to the point that we hand off your order to the shipping carrier (usually the U.S. Post Office). Shipping times described on our website for each shipping method are "typical" and "average" and not guarantees. We cannot be held responsible for late delivery by the postal service.

      The U.S. Postal Service does guarantee Express Mail packages received by them before 4PM on any business day to arrive by 4PM the following business day in most areas (including Saturday, in most areas). Some rural locations are guaranteed 2 day service via Express Mail. Also, inclement weather and acts of God can void USPS' stated service guarantee. If you track your Express Mail package and it shows that it should be delivered but has not been, a claim can be made with the U.S. Postal Service, and we will be happy to make that claim on your behalf. When we receive reimbursement from the USPS, we will credit you back what you paid for Express Mail shipping upgrade.

      We cannot accept responsibility for packages not delivered on-time, which were shipped on-time by us.

  • Our Privacy Policy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    When creating an account or placing an order with us, you may provide certain information as requested in the applicable forms. We then use that information as necessary to process your order or complete other requests you may make via our website. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use non-identifying and aggregate information to better design our website. This information does not identify you or any customer, rather it is general information about percentage of visitors that use particular features on our website.

    Our Commitment To Children's Privacy:

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    How You Can Access Or Correct Your Information:

    You can access all your personally identifiable information that we collect online and maintain by logging into your assigned account using the password provided. We use this procedure to better safeguard your information.

    You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

  • Our Security Policy

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our checkout process uses industry standard SSL encryption of all communication between your computer and our servers.

    Our servers utilize all reasonable security measures to prevent unauthorized access to information, and your credit card information is encrypted on our servers.

    Our team members are carefully vetted before hiring to ensure that they do not pose a risk to your private information, and their access to your data is limited to only what they need in order to perform their job functions.

  • Our Email & SPAM Policy

    We are committed to strict anti-SPAM policies. You will only receive emails from us as a result of specific site interaction (such as placing an order). If you have created an account with us, you may from time to time receive emailed special offers and newsletters. You can opt-out at any time by visiting your account, or by replying to any of our emails with "REMOVE ME" in the subject line. Requests for removal are respected immediately.

    Further, as part of our privacy policy, we do not subscribe you to third party newsletters or share our subscriber database with any third party.

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